IBM India Off-Campus Any Graduate On 20 March 2017 at Coimbatore / Hyderabad

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KPR Institute of Engineering and Technology’ ! We are organizing a Pooled Off-Campus event for the company ‘IBM’. The event details are as mentioned below:

Job Position : Trainee

Walk-In Location : Coimbatore, Tamilnadu

Job Location : Hyderabad, Telangana

Qualification – Eligibility Criteria : (Mandatory)

  • Any Graduates (10+2+3) Post Graduates, Diploma Holders (10+2+3)
  • 2016 Pass outs (with no backlogs)
  • No Percentage cut off

Mandatory Skills :

  • Strong computer skills
  • Excellent customer service orientation
  • Neutral accent

Job Description :

  • Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem
  • Ability to Identify Opportunity and Implement Process Improvements
  • Ability to meet a set of defined account agent productivity measurements

Additional Information :

  • Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – including evening, night and graveyard shifts. Project works 24×7 in various shifts and can vary depending on geographies supported
  • Candidate should not have any backlogs in order to qualify for interview and selection process

Selection Process :

  • Initial screening and assessment of communication skills (In Person)
  • Voice and Accent assessment (Telephonic or In-Person)
  • Technical Interview (Telephonic or In-Person)

Documents to be carried for the event (original and one set of photocopies) :

  • Resume
  • Education all year mark sheets for the highest degree attained / pursuing
  • Education degree certificate (if course is completed)
  • Government issued photo ID card
  • If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips
  • Valid Indian work permit (if applicable)

Note: Candidates without meeting given Eligibility Criteria – Please do NOT apply.

Walk-In Date : On 20th March 2017

Reporting Time : 8.30 AM to 10.00 AM only

Walk-In Venue :
KPR Institute of Engineering and Technology,
Coimbatore

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